Order & Payment

Payment Methods

You can shop at custom-bedding.com with confidence. We accept the following secure payments:

Credit & Debit cards (Visa, MasterCard, AmEx, Maestro, CartaSi, Cartes Bancaires), PayPal, Sofort, Bancontact, Sepa (bank transfer), iDeal, Bank Transfer and Apple Pay (where available). Click on the 'Place order' button at the bottom of the checkout-page and you'll be redirected to the payment options page. 

What is 3D Secure™ authentication (card payments)

Our payment provider Mollie accepts CC payments with 3D secure verification only. If this security system is activated for your credit card, a 3D Secure™ window will open. Your bank will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone by your card issuer. Once you enter the correct security code and your payment is accepted, your order is confirmed.

The 3D Secure™ payment system is available through your bank under the name "Verified by Visa" for Visa cards or "Mastercard SecureCode" for Mastercard cards. Please contact your bank for complete information on this service and the terms of use.

Product descriptions

Whilst it is our intention to keep our website error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order, we will contact you prior to processing your order. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as canceled.

When is my order charged?

Your order is charged within one business day after it was placed. The reason we charge you before starting the manufacturing process, is that all our products are custom made according to your specifications. A confirmation email of your order and payment will be sent to you. It is the buyer's responsibility upon placing an order to check his/her mailbox (inbox as well as spam/junk folders) for the forementioned confirmation email and to notify us within 24 hours when it has not been received. Please check your confirmation email for accuracy and notify us immediately if there are any errors.

You should keep a copy of this email which also contains your order number.

Commitment

Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this website for any reason, including without limitation, due to any delay (up to 10 days) in delivery. Your contract with Aletta Smit homeware and custom-bedding.com, both owned by Karagiannidis Ioannis AVEE, only comes into existence once you have read and accepted our terms and conditions (by ticking the box in the checkout page, this can only be done by the buyer manually) and completed the payment process. Once you have completed the payment process and paid for your order, you will receive a confirmation email (for CC and PayPal payments within minutes or even seconds; for bank transfers, once we have received the funds), that states that we have accepted your order and receipt of your payment has been confirmed. It is the buyer's responsibility upon placing an order to check his/her mailbox (inbox as well as spam/junk folders) for the forementioned confirmation email and to notify us within 24 hours after completion of the payment process, when it has not been received. 

The order confirmation email contains the details of your order in an attached pdf file. Check them for accuracy and notify us immediately if there are any errors. All items in our webshop are made to order, according to your specifications and therefore we will not generally allow returns or exchange. Please read our Return Policy for more information. 

The foregoing does not affect your statutory rights

Pricing and Taxes

Greek national law requires Aletta Smit Homeware owned by Karagiannidis Ioannis AVEE, to collect sales tax on all orders delivered within the E.U.. All prices displayed on the US-web site are exclusive of VAT. Shipping costs and handling fees are added in your shopping cart. Recipients from outside the E.U. are responsible for payment of applicable duties, taxes and other fees imposed by the international destination country on any goods acquired or ordered from our web site.

All items are subject to availability. Prices may change at any time. 

Minors

If you are a minor, you can use our website only under the supervision of your parents or guardians.

Fraud

All orders are screened for fraud and we reserve the right to reject any order with a high risk fraud score, or that we deem high risk for fraud.

Accuracy

While we attempt to provide accurate information on this website, we do not warrant that merchandise descriptions or other content on this website is accurate, complete, reliable, current or error free.

All descriptions included within this website are provided in good faith.

Product Availability

At times, items on our website may become temporarily or permanently unavailable. When an item displayed on our website is no longer available, we will take reasonable steps to remove that item from our website or indicate that it is no longer available. If you cannot locate an item or have questions about any item you saw on our website, please contact us.