Order & Payment

Payment Methods

You can shop at custom-bedding.com with confidence. We accept the following secure payments:

Credit & Debit cards (Visa, MasterCard, AmEx, Maestro, CartaSi, Cartes Bancaires), PayPal, Sofort, Bancontact, Sepa (bank transfer), iDeal, Bank Transfer and Apple Pay (where available).

If you wish to make a bank transfer, please contact us for our details.

When is my order charged?

Your order is charged within one business day after it was placed. The reason we charge you before starting the manufacturing process, is that all our products are made to order, according to your specifications. A confirmation email of your order and payment will be sent to you. Please check the confirmation email and your order details for accuracy and notify us immediately if there are any errors. You should keep a copy of this email which also contains your order number. If you paid through PayPal your order number can also be found in the PayPal payment receipt.

Order Commitment

Once you place your order and full payment is made, you agree that you are not entitled to withdraw or modify your commitment made for the purchase of any goods from this website for any reason, including without limitation, due to any delay (up to 10 days) in delivery. Your contract with Aletta Smit homeware or custom-bedding.com comes into existence when reception of your payment has been confirmed. When you have paid through PayPal's website you will receive both a PayPal payment confirmation and an order confirmation email from Aletta Smit homeware, which means that we have accepted your order and receipt of your payment has been confirmed. Upon placing an order it is the customer's responsibility to check his/her mailbox (inbox as well as spam/junk folders) for the forementioned confirmation emails. 

Please check the confirmation email which contains your order details for accuracy and notify us immediately if there are any errors. All items in our webshop are made to order, according to your specifications and therefore we will not generally allow returns or exchanges. Please read our Return Policy for more information. 

The foregoing does not affect your statutory rights.

What if I don't get a confirmation of my order?

Once you have paid for your order you will receive an order confirmation email from Aletta Smit homeware, which means that we have accepted your order and receipt of your payment has been confirmed. Upon placing an order it is the customer's responsibility to check his/her mailbox (inbox as well as spam/junk folders) for the forementioned confirmation emails. 

Please check the order confirmation email which contains your order details for accuracy and notify us immediately if there are any errors. 

Pricing and Sales Tax

Greek national law requires our company to collect sales tax on all orders shipped either nationally or internationally, within or outside the European Union. All prices displayed on this website include 24% VAT, excluding shipping costs and handling fees. For deliveries outside the E.U. import fees and/or duties must be paid by the receiver upon receipt of the shipment and are not included in the shipping costs.

All items are subject to availability. Prices may change at any time.

Product descriptions

Whilst it is our intention to keep our website error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order, we will contact you prior to processing your order. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, your order might be cancelled.

Minors

If you are a minor, you can use our website only under the supervision of your parents or guardians.

Fraud

All orders are screened for fraud and we reserve the right to reject any order with a high risk fraud score, or that we deem high risk for fraud.

Accuracy

While we attempt to provide accurate information on this website, we do not warrant that merchandise descriptions or other content on this website is accurate, complete, reliable, current or error free.

All descriptions included within this website are provided in good faith.

Product Availability

At times, items on our website may become temporarily or permanently unavailable. When an item displayed on our website is no longer available, we will take reasonable steps to remove that item from our website or indicate that it is no longer available. If you cannot locate an item or have questions about any item you saw on our website, please contact us.